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Home > Books & Magazines > Non-fiction > Business & Economics > Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success by Leonard L. Berry
FREE PRESS 9780684845111
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success by Leonard L. Berry
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success by Leonard L. Berry, ISBN 0684845113
(Manufacturer: FREE PRESS - Part No: 9780684845111 - SKU: 702232)
In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. This wise and inspiring book by Leonard Berry, our leading service expert, moves far beyond his pioneering work in services marketing and service quality to explain how ...Read More (specification)

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